Learning Objectives:
RECOGNIZE the early behavioral clues that indicate possible future personality conflicts
BENCHMARK against human conflict dynamics in your workplace
DISCOVER the difference of impulsive and predatory acts of human behavior
OVERCOME the possible escalation of incidents in your organization
GAIN INSIGHTS on techniques to defuse hostile and angry employees in a safe way
Sometimes problems arise also with employees that have been employed with the company or organization for a longer period. Dealing with direct or passive-aggressive behavior in the workplace is a demanding task even for most experienced professionals. We will also explain the difference of affective and predatory behavior models and how to deal with both situations. The ultimate goal of any work related conflict should be the ”win-win” solutions, but this often requires much work and knowledge of the best practices.
Executive board, directors and managers, HR, employee relations, training and development, security, corporate communications and other sections of the organization need to understand the basic concepts predicting problematic behavior and have tools to peacefully confront the employee in question.
In this training session the participants will also learn the principles of conflict negotiation, basic steps of conflict resolution and how to control your own natural responses. We will also go through common errors and oversight as well as various methods to respond to a threatening or troublesome behavior. What are the individual (static risk factors) as well as situational factors. How to formulate a threat response teams, how to initiate the threat response programs and what types of response strategies can be used. How to monitor and follow-up the case later on.
Who should attend
Executives, directors and managers, HR specailists, employee relations, talent management, training and development specialists, business development personnel and security professionals
The Speaker | Totti Karpela has 24 years of active law enforcement work including work as the supervisor of a police threat management service. In his previous work with the police he specialized in domestic violence prevention, stalking and threats against judicial officials and in his current role in the private sector Totti has worked with presidential candidates, media companies, celebrities, educational facilities as well as multi-national corporations specializing in threat assessment and case management. He provides behavioral and security consultation in numerous global corporations on a weekly basis. Totti’s vast experience with threat management is clearly demonstrated in cases where analysis is put into practice, how multi-disciplinary teams of professionals are coached and how to manage low to median and high-risk cases. Totti currently also works as a subject matter expert for the European Council as well as OSCE in projects related to the development of law enforcement procedures in the prevention of targeted violence. Totti is currently the CEO of two threat management companies, one based in Europe and the other based in Asia (Hong Kong) and is also one of the executive board members of the Association of European Threat Assessment Professionals. | 
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